There are two bits of bad news about NewsDemon. First, the company had a disk failure in early September that ended up costing them some customer data. None of the data was accessed by any hacker nor was any of it compromised in any other way. It was simply overwritten by accident and that data is gone forever.
The second piece of bad news is that people who have accounts with NewsDemon may have to sign up for service a second time. The issue comes into play where pricing is concerned. If you had one of the lowest price plans that you got on a special offer, you may not be able to get it back. Unfortunately, there’s no way for the company to retrieve the data that was lost, so you may have to sign up for a higher-priced account.
This, of course, has led some people to speculate whether or not NewsDemon did this deliberately to get rid of the lowest priced accounts. Given the company’s reputation, the longtime they been in business and the fact that they do have among the best customer service in the entire USENET industry, we would have to say no.
NewsDemon is a reliable, trustworthy USENET provider. It is inevitable that some companies are going to lose account data on some occasions and not be able to retrieve it. It has to happen to some company, some time. This time, it happened to affect NewsDemon.
The company genuinely has no way of knowing what type of account a user may have been signed up for, if that user was affected by the data loss. You will still be able to log into the website with your credentials, even if your payment information was lost. You will, however, have to sign up for a new account.
NewsDemon does have deals going, but there is a chance that some of the affected users will have signed up for very inexpensive accounts that were offered as part of a promotion and that will no longer be available. Unfortunately, according to the information that’s been released, there’s nothing that can be done about this. It does not, however, smack of a conspiracy of any sort and NewsDemon generally gets excellent marks in terms of customer satisfaction with their service.
• NewsDemon Disk Failure Details – http://www.newsdemon.com/blog/disk-failure-details/